Return and Refund Policy

At The Shop, we want you to be completely satisfied with your purchase. If you are not happy with your order, we’re here to help. Please review our Return and Refund Policy below.

1. Returns

1.1 Eligibility for Returns

  • Items must be returned within [30/60/90] days from the date of delivery.
  • Items must be unused, in their original packaging, and in the same condition that you received them.
  • Certain types of items are non-returnable, including:
    • Perishable goods (e.g., food, flowers)
    • Custom or personalized items
    • Digital downloads or software
    • Intimate or sanitary goods
    • Gift cards

1.2 How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact our customer service team with your order number and reason for the return.
  2. Once your return is approved, we will provide you with a return authorization number and instructions on where to send your item.
  3. Please include the return authorization number inside your package and ensure the item is securely packaged to prevent damage during transit.

1.3 Return Shipping

  • Customers are responsible for paying the return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped, defective product).
  • We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

2. Refunds

2.1 Refund Process

Once we receive your returned item, we will inspect it and notify you of the status of your refund.

  • If your return is approved, we will process your refund to the original payment method.
  • Please allow [5-10] business days for the refund to reflect in your account, depending on your bank or credit card issuer.

2.2 Partial Refunds

In some cases, only partial refunds are granted (if applicable):

  • Items that are returned more than [30/60/90] days after delivery.
  • Items that are not in their original condition, damaged, or missing parts for reasons not due to our error.

2.3 Non-Refundable Items

The following items are non-refundable:

  • Shipping costs (unless the return is due to our error)
  • Gift cards
  • Sale or clearance items

3. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [Insert Email Address] with your order number and details about the defect or damage. We will provide further instructions on how to proceed with the exchange.

4. Canceling an Order

4.1 Order Cancellation

You may cancel your order before it has been shipped. To cancel your order, please contact us as soon as possible at [Insert Email Address]. If your order has already been shipped, you will need to follow our return process.

4.2 Refund for Canceled Orders

If your order is successfully canceled before shipment, we will issue a full refund to your original payment method.

5. Damaged or Defective Items

If you receive a damaged or defective item, please notify us within [7] days of delivery. We will arrange for a replacement or refund at no additional cost to you. Please provide photographic evidence of the damage or defect when contacting us.

6. Contact Us

If you have any questions about our Return and Refund Policy, please contact us