Shipping Policy

At The Shop, we are committed to delivering your order in a timely and secure manner. This Shipping Policy outlines the shipping options, costs, and delivery times available when you shop with us.

1. Shipping Destinations

We currently ship to the following locations:

  • Domestic: All provinces and territories within Canada.
  • International: United State, United Kingdom

Please note that we do not ship to P.O. boxes, APO/FPO addresses, or certain restricted locations. If your shipping address is outside of our standard delivery zones, please contact us for further assistance.

2. Shipping Options & Costs

We offer the following shipping options:

2.1 Standard Shipping

  • Cost: [Insert Cost or "Free for orders over [amount]"]
  • Delivery Time: [3-7 business days] within Canada; [7-14 business days] for international orders.

2.2 Express Shipping

  • Cost: [Insert Cost]
  • Delivery Time: [1-3 business days] within Canada; [3-7 business days] for international orders.

2.3 Overnight Shipping

  • Cost: [Insert Cost]
  • Delivery Time: Next business day delivery for orders placed before [cut-off time] (available for select locations within Canada only).

3. Order Processing

3.1 Processing Time

  • Orders are typically processed within [1-2] business days after payment is confirmed. Processing times may vary during peak seasons or due to high order volumes.
  • Orders placed on weekends or public holidays will be processed on the next business day.

3.2 Order Tracking

  • Once your order has been shipped, you will receive an email confirmation with a tracking number. You can use this tracking number to monitor the status of your delivery on the carrier’s website.

4. International Shipping

4.1 Customs, Duties, and Taxes

  • International orders may be subject to customs duties, taxes, and other fees imposed by the destination country. These charges are the responsibility of the customer.
  • The Shop is not responsible for delays caused by customs clearance or any additional charges that may apply.

5. Shipping Delays

While we strive to deliver your order within the estimated time frame, please be aware that shipping delays can occur due to factors beyond our control, such as weather conditions, customs processing, or carrier delays. We will notify you of any significant delays and work to resolve the issue as quickly as possible.

6. Lost or Damaged Packages

6.1 Lost Packages

  • If your package is lost in transit, please contact us at [Insert Email Address]. We will initiate an investigation with the carrier and keep you informed throughout the process.
  • If the carrier confirms that your package is lost, we will either issue a refund or send a replacement, depending on your preference and product availability.

6.2 Damaged Packages

  • If your package arrives damaged, please retain all packaging materials and contact us within [7] days of delivery at [Insert Email Address]. We will assist you in filing a claim with the carrier and arrange for a replacement or refund.

7. Incorrect or Incomplete Addresses

Please ensure that all shipping information is correct at the time of placing your order. The Shop is not responsible for orders delayed or returned due to incorrect or incomplete addresses. If an order is returned to us due to an incorrect address, we will contact you to arrange reshipment, and additional shipping fees may apply.

8. Contact Us

If you have any questions or concerns about our Shipping Policy, please contact us